Boring but important

Lizard Orchid Ltd ("We, Our, Us")
Customer(“You, Your”) who uses Lizard Orchid website and orders from it

This website, www.lizardorchid.com, is operated by Lizard Orchid Ltd (registered address: 1 Vincent Square, London SW1P 2PN, Company registration number in England and Wales: 08224493).

Ordering on our website
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.

If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us by email at customer.services@lizardorchid.com.

To place an order on our site you agree that:

  1. You are legally able to enter into a legal contract
  2. You have a valid and accessible email address

You do not need to be a registered member of our site to be able to order from us as we provide a guest checkout facility.

If you do register an account on our website, it is your responsibility to ensure the details are true and accurate.

When you place an order we will issue you with an email order confirmation. An order confirmation email initiates a contract between Lizard Orchid Ltd and you based on the content within these terms and conditions.

An order confirmation email will clearly indicate the:

  • Items that you have ordered (line separated)
  • Cost of items (individual and total)
  • Delivery method and cost
  • Delivery address
  • A breakdown of any tax that is associated with the order
  • A reference to any voucher code that you may have used 
  • Payment method

For items that are in stock at time of placing the order you will be charged in full for your products, including tax and delivery charges. For items that are available for pre-order you will be charged in full for your product, including tax and delivery charges, when the item is dispatched from our warehouse.

We accept the following payment on our website: All major Visa Debit and Credit cards, all Major Mastercard Debit and Credit Cards and American Express. We also accept payment via Paypal.

Our rights
We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website
  • Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
  • To update our Privacy Policy from time to time. It is your responsibility to check regularly to determine whether our Privacy Policy has been changed. If you do not agree to any change to the Privacy Policy then you must immediately stop using the Website.
  • To change the pricing of our products without notification
  • To update our delivery and returns process without notification

Using voucher codes
At times we may distribute voucher codes offering promotions on certain products or services. Voucher codes will be subject to their own terms and conditions.

Only one voucher code can be used per order.

Conformity of goods
Each Product purchased is sold subject to its product description.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order.

While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

Stock availability
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted on the product page.

In the unlikely event we find that we have zero stock available after we have sent an order confirmation email, you will qualify for a refund for the cost of the out of stock item. If the order was a single item order we will also refund the delivery cost. If the item was part of a multi-item delivery, we will only refund the cost of the out of stock item.

Cancelling and changing your order
You have the ability to cancel an order or change the information associated with an order after you have received the order confirmation email and while the order status is set as pending. As soon as the status is changed and is set to processing you will not be able to update an order. At this point your order will be subject to our returns policy.

Returns and refunds
You have the right to return you order within 30 days of receipt of goods. Returns are free of charge to customers within the UK. International orders will be liable for the cost of the return. All returns must have original and undamaged packaging.

For details on how to return an item please review our Returns policy page.

Upon receipt of your goods back into our warehouse we will refund you within 30 days of the receipt date. Refunds can take up to 5 working days to appear in your bank account. 

Until items are returned and have been processed back into our warehouse, you are responsible for the product if it is lost, damaged or destroyed. You have a legal obligation to take reasonable care of each product while it is in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.

We will only refund using the same method payment originally used to pay for your order.

We will notify you of receipt of your goods back into the warehouse and will email you on completion of the refund.

Please contact our customer services team should you have any queries via email at customer.service@lizardorchid.com.

All prices quoted on this website are accurate at the time of publication, are quoted in Pounds Sterling and where appropriate are inclusive of UK sales tax (VAT), at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero.

If your order is being sent to a member state of the EU, then the selling price will include VAT. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.

Disclaimer and limitations of liability
While we will use reasonable effort to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server, that makes it available, are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

We will not be responsible, nor liable, for your use of any other websites which you may access via links within this website. We do not control these websites and are not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Lizard Orchid.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings).
  • Any loss of goodwill or reputation.
  • Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

No person, who is not a party to these terms and conditions, shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions are intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyrights and Trademarks
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Lizard Orchid Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

  • Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Lizard Orchid;
  • Copy, print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

For any more information please contact our customer services team via email at customer.services@lizardorchid.com.

Or write to us at:
Lizard Orchid Ltd
1 Vincent Square 
London SW1P 2PN